Shipping policy

At Duchêne Personalized Gifts, we take great care in preparing and delivering your order so it arrives safely and on time for your special day.

Processing Time

Each wedding dress is made-to-order. Please allow 6 to 8 weeks for production before shipping. Personalized gifts and accessories typically ship within 10 days.

Shipping Time

Delivery times vary depending on your location and the shipping option selected at checkout:

• Standard Shipping: [10 business days]
• Express Shipping: [5 business days]

(Please note: delivery times are estimates and may be affected by customs, holidays, or unforeseen courier delays.)

Shipping Fees

Shipping costs are calculated at checkout based on your location and preferred shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the customer’s responsibility.

Address Accuracy

Please double-check your shipping address at checkout. We cannot be held responsible for lost packages due to incorrect addresses.

 

We are committed to ensuring your orders arrive beautifully and on time. If you have questions about shipping or need your order by a specific date, please reach out to us before placing your order