Refund policy

At Duchêne Personalized Gifts, every personalized gift is made-to-order and tailored with care. Because every personalization is made to fit each customer, all sales are final.

We kindly ask that you carefully enter your personalization information for your gifts, as we do not accept returns, exchanges, or issue refunds once an order has been placed.

To help you feel completely secure in your purchase, we provide:

• Style descriptions and photos
• Customer support to answer any questions before you order

Your satisfaction is very important to us, and we are always here to assist you in making the best choice. Please reach out before placing your order if you need any guidance.